Terms and conditions
ARABICA HANDICRAFT WORKS, a Sole Establishment company registered in the United Arab Emirates (UAE), trading under the name Arabica Design, and as available on the Arabica Design website www.arabicadesign.co. Arabica Design located in Dubai, United Arab Emirates (hereby referred to as “Lets Hookah ”). Arabica Design, provides these terms and conditions to inform its users; buyers, and other visitors browsing the website (collectively referred to as “Users/Buyers”) of the terms of service regarding the procedures, policies, and use of the Arabica Design website, (hereby referred to as “Arabica Design”). By accessing and/or using the Arabica Design website and/or registering for a Arabica Design account, you hereby agree to the Arabica Design terms and conditions and Privacy Policy, including but not limited to; our collection, use, disclosure, processing, and retention of personal information and any similar action, thereof, (hereby referred to as “Terms of Service”). These Terms of Service governs and guide your access to and use or to buy of the Arabica Design website, including any content, function, and services offered onto the Arabica Design website.
Welcome to Arabica Design! These terms and conditions ("Terms & Conditions") govern your use of our website and the purchase of our products. Please review them carefully as they establish the legal framework for your rights and obligations when accessing and using our site.
Article 1: Ownership
Arabica Design, a company duly registered in the United Arab Emirates (UAE), exclusively owns, and operates this website.
By engaging in transactions with us, you enter into a contractual agreement with Arabica Design.
Your utilization of the site constitutes your full acceptance of these Terms. Failure to concur with these Terms in their entirety necessitates refraining from accessing or using the site.
We retain the unilateral right to revise these Terms at any time, and your continued use of the site post-revision implies acceptance of the updated version.
Article 2: Usage
Upon accessing, browsing, or registering on our website, you expressly acknowledge and consent to these Terms & Conditions. We reserve the unequivocal right to modify our Terms & Conditions at our discretion. Any alterations shall be effective upon their publication on our website.
We reserve the right to:
- Amend our Terms & Conditions.
- Deny access to our website.
- Terminate user accounts.
- Alter or withdraw the website without prior notification.
- Cancel customer orders as deemed necessary.
Article 3: Registration
Becoming a customer necessitates registration on our website and adherence to our password policy. The security of your password and account remains your sole responsibility.
Article 4: Contact us
Our Customer Care team is reachable via email at mailto:info.arabicadesign@gmail.com
Article 5: Intellectual Property
All material, content, or software on our website is safeguarded by international copyright laws and exclusively belongs to Arabica Design. Utilization of this material is permissible only with our explicit authorization.
Article 6: User Content
By posting content on our website, you grant Arabica Design all intellectual property rights. We reserve the right to remove any content that does not meet our standards.
Article 7: Disclaimer
While we endeavor to furnish a secure and dependable service, uninterrupted or error-free access to our website cannot be guaranteed. Arabica Design shall not be held liable for any loss or damage stemming from the use of our website.
Article 8: Entire Agreement
These Terms & Conditions constitute the entire agreement between you and Arabica Design.
Article 9: Order Completion
An order is deemed complete upon the receipt of an order confirmation from Arabica Design.
Article 10: Payment
Payment for deliveries outside the UAE must be transacted online. Within the UAE, customers have the option to pay either online or through cash on delivery. Refusal to accept payment may result in the suspension of your account.
Article 11: Delivery
Arabica Design shall not be held accountable for delays or failures in delivery due to inaccurate information provided or customer unavailability. Customers bear the responsibility of furnishing accurate delivery details and ensuring availability during the specified delivery window.
Article 12: Cancellation
Cancellation charges may be applicable unless a 48-hour notice is provided. Certain circumstances permit cancellation without incurring liability.
Refusing to make a payment when a delivery arrives may lead to blacklisting, with user account facing temporary or permanent suspension and/or termination. Although we strive to deliver user order safely and on time, we cannot be held accountable for any delays or failures that arise from incorrect address or contact information being provided, or if the recipient is not present to receive their order at the arranged time. It's important to verify that all delivery details are accurate and to ensure user are available to accept the delivery when scheduled. We may consider re-delivery in some cases, but this is at our discretion.
Article 13: Cancellation Policy:
If the user cancels the order 24 hours before the scheduled delivery time, a deduction equivalent to 25% of the total order amount will be applied. The remaining balance shall be refunded, with any associated bank charges to be incurred by the user.
Article 14: Refund and Exchange Policy:
In the event of a refund request, it shall be requested within 24 hours of the receipt of the item by the user. The item, along with its packaging, must remain undamaged and in the same condition as it was received.
The refunded amount will be issued within 14 days, with all associated bank charges to be incurred by the user.
Article 15: Damaged items:
If the user receives the item with damage, they shall promptly contact us within 24 hours of receipt via email at mailto:info.arabicadesign@gmail.com , providing pictures of the damage. We will then proceed to exchange the product, subject to availability.
Applicable Laws and Disputes:
These Terms of Service shall be interpreted in accordance with the Federal laws of the United Arab Emirates (UAE) (hereby referred to as the “Relevant Laws”). All and any disputes or claims arising out of or in connection with these Terms of Service shall be exclusively referred to and finally resolved by arbitration in Dubai in accordance with the Arbitration Rules of the Dubai International Arbitration Centre (DIAC) for the time being in force; which rules are deemed to be incorporated by reference into this provision and the User waive any objection to such proceedings on the grounds of venue or on the grounds that the proceedings have been brought in an inappropriate forum. All proceedings shall be conducted in the English language, in accordance with the Federal Laws of the United Arab Emirates. The tribunal shall comprise one arbitrator to be agreed between the parties and if not so agreed, to be appointed by the DIAC. Subject to the arbitration provisions, the Courts at DIAC only shall have jurisdiction on issues relating to these Terms of Service.