Frequently Asked Questions

Can I cancel my order?

Yes, you can cancel your order as long as it has not already been shipped and the cancellation request is made more than 24 hours before the expected shipment date. Please contact us through our website or send us an email, and a member of our team will assist you with the cancellation process.

How much does delivery cost?

Delivery costs vary depending on your location. Please refer to our shipping information page for detailed postage rates to specific destinations.

Do you deliver internationally?

Currently, our delivery services are limited to the UAE. We are working on expanding our shipping destinations and will update our customers as new options become available.

Is it safe to make payments online?

Absolutely. We prioritize your security by utilizing industry-standard SSL encryption to safeguard your personal details. Additionally, all payment transactions undergo thorough security checks to ensure their authenticity, courtesy of our partnership with SagePay.

Can I track my order?

Yes, after placing your order, the Arabica Design team will provide you with regular updates until your package safely reaches your doorstep. You'll be informed every step of the way.

What methods of payment do you accept?

We offer flexibility in payment methods, including cash on delivery and various online payment options. For more details on which online payment methods are accepted, please visit our payments information page.